ja99's Complete Terms & Conditions

Welcome to the ja99 platform. These Terms and Conditions ("Terms") form a legally binding agreement between you and ja99. By visiting this site, creating an account, or using any service, you are considered to have fully read, understood, and accepted these Terms.

ja99 is committed to providing a safe and reliable online gaming experience for users in Bangladesh. We protect your information and funds through SSL encryption technology and fair play principles.

ja99 reserves the right to modify these Terms at any time. If changes are made, the updated date will be noted on the site. Continued use of the site after any changes means you have accepted the new Terms.

2.1 Registration Requirements

To open an account at ja99, you must meet the following requirements:

• You must be at least 21 years of age.
• All information provided during registration must be true, accurate, and complete.
• A maximum of one account is allowed per person. If multiple accounts belonging to the same person are detected, all accounts will be suspended.
• Operating any activity using automated software or bots is strictly prohibited.
• The account may not be transferred or sold to any third party.

2.2 Identity Verification (KYC)

ja99 may request documents for identity verification (Know Your Customer / KYC) at any time. Withdrawals may be placed on hold until verification is complete. Required documents may include a National ID (NID), passport, or other government-issued identity documents.

ja99 reserves the right to close an account and forfeit its balance if false information is provided or if the user fails to cooperate with verification.

2.3 Account Security

You are solely responsible for keeping your account login details (username and password) completely confidential. You will be held responsible for all activity carried out from your account. If you suspect unauthorized access, notify our support team immediately.

3.1 Deposit Rules

The following payment methods can be used to deposit funds at ja99: bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other listed banks).

Deposits must be sent only from your own payment account. Third-party payments are not accepted. Deposits made through a third party may be returned and the account may be suspended.

3.2 Withdrawal Rules

Withdrawals can only be made to the same payment method used for the deposit. All active bonus wagering requirements must be met before submitting a withdrawal request.

If KYC verification is pending at the time of withdrawal, the process may be temporarily delayed. ja99 reserves the right to hold withdrawals for review in case of inconsistent or suspicious financial activity.

ja99 places the highest importance on protecting your personal information. All data transmission is secured using SSL encryption. We never sell or share your financial information with any third party — except where required to comply with legal obligations and with partners for payment processing.

For detailed information on privacy, please read our Privacy Policy.

ja99 believes gaming should be a form of entertainment — never a cause of financial difficulty. We encourage players to game responsibly.

ja99 provides several responsible gaming tools, including deposit limits, self-exclusion options, and a Reality Check. To use these features or learn more, visit our Responsible Gaming page or contact the support team.

If you apply for self-exclusion, access to your account will be suspended for the specified period. No bonuses or promotional materials will be sent during this time.

8.1 Closure at the User's Request

You may request to close your account at any time by contacting the support team. Any remaining balance must be withdrawn before the account is closed (provided there are no active wagering requirements).

8.2 Closure or Suspension by ja99

ja99 may close or suspend an account without notice in the following circumstances:

• Violation of any provision of the Terms.
• Detection of fraudulent or suspicious activity.
• Evidence of providing a false identity or information.
• Evidence of an account being operated by a minor.
• A single person holding multiple accounts.

ja99 is not liable for any loss caused by technical errors, server outages, internet connectivity issues, or third-party service failures. The content on the site is provided for informational and entertainment purposes only.

ja99 makes no guarantees regarding profits or losses from gaming. Players game consciously and at their own risk.

For any dispute or complaint, please contact our support team first. We provide assistance in Bengali and English 24/7 via live chat and email ([email protected]).

If a resolution cannot be reached through the support team, the dispute will be escalated to senior management. We follow the principles of transparency and fairness in resolving all disputes.

During a dispute, certain activities on the relevant account may be temporarily suspended.

11.1 Changes to Terms

ja99 reserves the right to change, amend, or update these Terms at any time. For significant changes, we will endeavour to notify users in advance.

11.2 Severability

If any provision of these Terms becomes invalid or unenforceable for any reason, removing that provision will not affect the validity of the remaining Terms, which will continue in full force.

11.3 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Guidelines together form the complete agreement between ja99 and the user, and supersede any prior oral or written understanding.

11.4 Contact

For any questions regarding these Terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 (from any page on the site)