ja99's Privacy Policy —
Your Data is Fully Protected

1Introduction & Overview

This privacy policy applies to all users of the ja99 platform. When you visit the ja99 website, create an account, or use our services, you are considered to have automatically accepted the terms of this policy.

ja99 believes that every user's personal information is extremely valuable and that protecting it is our primary responsibility. The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, and how we keep it secure.

2What Information We Collect

ja99 collects two types of information — information provided directly by the user, and information collected automatically while using the platform.

2.1 Information Provided Directly

During account registration and management, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Valid identification (national ID card or passport details)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Messages and attachments provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, the following technical information may be collected automatically:

• IP address and device information (model, operating system, browser version)
• Cookies and session data
• Login time, transaction history, and gaming activity
• Page visit patterns and session duration
• Referral source (where you came from before reaching our site)

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, ja99 may in certain cases receive information from trusted third-party services. However, such data collection is always carried out in compliance with applicable law.

3Purpose of Data Use

ja99 uses collected information only for specific and legitimate purposes. The main purposes for using information are described below:

• Account management: For account creation, verification, the login process, and ensuring security.
• Transaction processing: To complete deposit and withdrawal requests. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.
• Customer support: To respond to your questions, complaints, and requests and to assist the support team.
• Fraud prevention: Analysing information to prevent unauthorised access, money laundering, and fraud.
• Service improvement: Analysing user experience to improve the functionality of the platform.
• Regulatory compliance: Maintaining records required to comply with applicable laws and regulations.
• Responsible gaming monitoring: Identifying possible signs of addiction and taking steps to protect user wellbeing.

4Cookies & Tracking Technologies

ja99 uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the website — keeping login sessions active, security verification, and so on. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to monitor page visit counts and usage patterns in order to improve service quality.

4.2 Cookie Controls

You can control whether cookies are accepted or rejected by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of the website to not work properly.

5Information Sharing

ja99 may share your information with other parties only in the limited circumstances described below:

5.1 Service Provider Partners

The minimum necessary information may be shared with trusted service providers for payment processing (such as bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and management of technical infrastructure. These partners are contractually bound to comply with our privacy policy.

5.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you before any such change takes place.

6Data Security Measures

ja99 follows industry-standard technologies and processes to keep your information secure.

• SSL encryption: All data transmitted on the website is protected by SSL (Secure Socket Layer) encryption, making it virtually impossible to intercept or alter information.
• Secure payment gateway: All financial transactions are completed through encrypted channels.
• Access controls: Only authorised staff may access user information, and only on a need-to-know basis.
• Regular security reviews: Regular security assessments are conducted to identify system vulnerabilities.
• Two-step verification: An additional verification layer can be activated to further strengthen account security.

Even so, no digital platform can guarantee 100% security. In the event of any security breach, ja99 will notify affected users as quickly as possible and will take the necessary remedial action.

7Data Retention Period

ja99 retains your information for as long as it is needed to provide services or is essential to meet legal obligations.

• Active account data: Retained for as long as the account remains active.
• Transaction records: Financial records are retained for the period required by applicable law.
• Closed account data: Even after an account is closed, certain information may need to be retained for a specified period for legal and regulatory reasons.
• Marketing data: Use of such information is stopped immediately after you withdraw your consent.

8Your Rights

As a ja99 user, you have the following rights over your own information:

8.1 Right of Access

You may request a list of the information we have collected about you from ja99 at any time. We are obliged to provide it within a reasonable timeframe.

8.2 Right to Rectification

If your profile contains incorrect or outdated information, you may request that it be corrected. This can be done through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, we may be obliged to retain certain information for legal or regulatory reasons.

8.4 Right to Object to Processing

You may object at any time to marketing communications or profiling. We will promptly stop that activity upon receiving your objection.

8.5 Withdrawal of Consent

You may withdraw any consent you have previously given at any time. Withdrawal of consent may not affect the core functionality of the service, but optional features may become limited.

9Protection of Minors

ja99 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is a mandatory step when creating an account.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

10International Data Transfers

Due to technical infrastructure and server management requirements, information may in some cases be stored or processed outside Bangladesh. Wherever data is processed, ja99 ensures that:

• Data protection standards remain equivalent to the level described in this policy.
• Appropriate agreements are in place with international partners.
• Data is transferred only where necessary and to the minimum extent required.

11Policy Changes & Updates

ja99 reserves the right to revise or update this privacy policy from time to time. For any significant changes:

• A "Last Updated" date will be noted at the top of the policy.
• Users will be notified of important changes via email or through a notice on the platform.
• Continued use of the platform after the updated policy is published will be considered acceptance of the updated policy.

If you have any questions or concerns about this policy, please contact us. ja99 is always committed to giving the highest priority to its users' privacy and to maintaining itself as a transparent and trustworthy platform.